Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription to ecuLink's diagnostic services, you'll receive continuous access based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each subscription period, unless you choose to pay in advance.
Monthly Subscriptions
- Cancel anytime through your account dashboard
- No cancellation fee
- Service continues until end of billing period
- No partial refunds for unused days
Annual Subscriptions
- Auto-renews at the end of the subscription period
- Cancel at least 24 hours before renewal
- Prorated refund available for unused months
- 30-day notice required for enterprise plans
If you want to cancel or change your subscription, you can do it at any time through your account dashboard. Your order confirmation emails have links to manage your subscription.
See our refund policy for more details on refunds.
Pre-orders
When you purchase a pre-order for ecuLink hardware or accessories, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund according to our return policy.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a specified trial period to evaluate the ecuLink diagnostic system. Once the trial period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Service Contract Cancellation
Standard Services
- 30-day notice required
- Prorated refund for unused services
- Cancellation fee may apply
Custom Solutions
- Subject to contract terms
- Early termination fees may apply
- 60-day notice required
Account Data
Upon cancellation:
- Account data retained for 30 days
- Export your diagnostic data before cancellation
- Permanent deletion after 30 days
- Reactivate within 30 days to restore data (if available)
Contact Us
For cancellation-related questions, please contact us at:
ecuLink Houston, TX 77007 Email: info@ecuLink.io Phone: +1 234 567 890