Cancellation Policy
Last updated: August 12, 2026
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription to ecuLink's diagnostic services, you'll receive continuous access based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each subscription period, unless you choose to pay in advance.
Monthly Subscriptions
- Cancel anytime through your account dashboard
- No cancellation fee
- Service continues until end of billing period
- No partial refunds for unused days
Annual Subscriptions
- Auto-renews at the end of the subscription period
- Cancel at least 24 hours before renewal
- Prorated refund available for unused months
- 30-day notice required for enterprise plans
If you want to cancel or change your subscription, you can do it at any time through your account dashboard. Your order confirmation emails have links to manage your subscription.
See our refund policy for more details on refunds.
Pre-Orders and Deposits
ecuLink™ hardware is currently sold on a pre-order (conditional sale) basis while FCC equipment authorization is pending. Your payment at checkout is a $100 per-device deposit that reserves your units; no hardware ships until authorization is granted, and no subscription charge is made before your units ship.
- You can cancel any pre-order at any time before your units ship and receive a full refund of your deposit. There is no cancellation fee and no restocking fee for pre-order cancellations.
- To cancel, use your account dashboard or contact us at info@ecuLink.io with your order number. Refunds are issued to your original payment method and processed within 30 days of the cancellation request.
- If FCC authorization is not obtained by March 31, 2027, your deposit is refunded in full automatically — you don't need to cancel. See our refund policy.
- Once an order has shipped, your deposit is credited against your hardware and first month of service; the order can no longer be cancelled, but you can request a refund according to our return policy.
Service Contract Cancellation
Standard Services
- 30-day notice required
- Prorated refund for unused services
- Cancellation fee may apply
Custom Solutions
- Subject to contract terms
- Early termination fees may apply
- 60-day notice required
Account Data
Upon cancellation:
- Account data retained for 30 days
- Export your diagnostic data before cancellation
- Permanent deletion after 30 days
- Reactivate within 30 days to restore data (if available)
Contact Us
For cancellation-related questions, please contact us at:
ecuLink Houston, TX 77007 Email: info@ecuLink.io Phone: +1 234 567 890