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ecuLink pre-orders are open — hardware ships after FCC authorization completes (expected Q4 2026). Pre-order details

Shipping Policy

Please review our policies carefully.

Shipping Policy

Last updated: August 12, 2026

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Pre-Order Fulfilment

ecuLink™ hardware has not yet received FCC equipment authorization. The ecuLink gateway contains a radio transmitter, and under FCC rules (47 CFR § 2.803) no unit will be shipped or delivered to any customer before that authorization is granted. Target ship window is Q4 2026. Orders ship in the sequence received.

What this means for your order:

  • Your order is a pre-order. Payment at checkout is a $100 per-device deposit that reserves your units; at shipment it is credited in full against your hardware and first month of service.
  • No hardware ships until FCC equipment authorization completes.
  • Once authorization is granted, pre-orders ship in the sequence they were received.
  • We will email you when authorization is granted and again when your units ship, with a tracking number.
  • If authorization is not obtained by March 31, 2027, your deposit is refunded in full automatically — see our refund policy.
  • You may cancel your pre-order for a full refund at any time before shipment — see our cancellation policy.

Shipping After Authorization

Once units are authorized and in stock, the following applies:

Order Processing

  • In-stock orders ship within 1–2 business days.
  • You will receive a tracking number once your order ships.
  • Track your order through your ecuLink™ account dashboard.

Transit Times (Lower 48 States)

  • UPS Ground (2-4 business days)
  • UPS Second-Day Air (2 business days)
  • USPS Priority Mail (5-7 business days)

International Orders

International availability depends on the radio-equipment approvals of the destination country (for example, ISED certification for Canada) and may lag US availability. Where available:

  • Import duties and taxes are not included in the shipping cost
  • Customers are responsible for all customs fees
  • Check your country's import regulations before ordering

Delivery Issues

  • Document any damage with photos upon delivery
  • Contact us within 48 hours of delivery for any issues
  • Keep all original packaging for claims processing
  • Claims for lost packages must be filed within 30 days of shipping date

Contact Us

For shipping-related questions, please contact us at:

ecuLink Houston, TX 77007 Email: info@ecuLink.io