Shipping Policy
Same Day Shipping All in-stock orders will ship out the same day if placed on a weekday before 3:30 PM EST. Orders placed on weekends or holidays will be shipped on the following business day.
Transit Times
Lower 48 States
- USPS Priority Mail (5-7 business days)
- UPS Ground (2-4 business days)
- UPS Second-Day Air (2 business days)
- UPS Next Day Air (delivers before 8 PM on the next business day)
- UPS Next Day Air Saver (delivers before 10:30 AM on the next business day)
International
- USPS Express Priority International (3-5 days)
- UPS International Ground (3-5 days)
- UPS International Express Saver (1-2 days)
- DHL Express (1-3 days)
Additional Shipping Information
Order Processing
- Orders are processed and verified within 1 business day
- You will receive a tracking number once your order ships
- Track your order through your ecuLink™ account dashboard
International Orders
- Import duties and taxes are not included in the shipping cost
- Customers are responsible for all customs fees
- Check your country's import regulations before ordering
- Some countries may have restrictions on electronic diagnostic devices
Delivery Issues
- Document any damage with photos upon delivery
- Contact us within 48 hours of delivery for any issues
- Keep all original packaging for claims processing
- Claims for lost packages must be filed within 30 days of shipping date
Contact Us
For shipping-related questions, please contact us at:
ecuLink Houston, TX 77007 Email: info@ecuLink.io Phone: +1 234 567 890