Shipping Policy

Same Day Shipping All in-stock orders will ship out the same day if placed on a weekday before 3:30 PM EST. Orders placed on weekends or holidays will be shipped on the following business day.

Transit Times

Lower 48 States

  • USPS Priority Mail (5-7 business days)
  • UPS Ground (2-4 business days)
  • UPS Second-Day Air (2 business days)
  • UPS Next Day Air (delivers before 8 PM on the next business day)
  • UPS Next Day Air Saver (delivers before 10:30 AM on the next business day)

International

  • USPS Express Priority International (3-5 days)
  • UPS International Ground (3-5 days)
  • UPS International Express Saver (1-2 days)
  • DHL Express (1-3 days)

Additional Shipping Information

Order Processing

  • Orders are processed and verified within 1 business day
  • You will receive a tracking number once your order ships
  • Track your order through your ecuLink™ account dashboard

International Orders

  • Import duties and taxes are not included in the shipping cost
  • Customers are responsible for all customs fees
  • Check your country's import regulations before ordering
  • Some countries may have restrictions on electronic diagnostic devices

Delivery Issues

  • Document any damage with photos upon delivery
  • Contact us within 48 hours of delivery for any issues
  • Keep all original packaging for claims processing
  • Claims for lost packages must be filed within 30 days of shipping date

Contact Us

For shipping-related questions, please contact us at:

ecuLink Houston, TX 77007 Email: info@ecuLink.io Phone: +1 234 567 890