Refund Policy
Last updated: August 12, 2026
Our mission is to always put the needs of our customers first and to strive to serve them to the best of our ability. We believe in treating others the way we want to be treated, and are committed to delivering exceptional products, services, and customer support that exceed their expectations.
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ecuLink™ hardware is currently sold on a pre-order (conditional sale) basis while FCC equipment authorization is pending. Your $100 per-device deposit is refundable in full at any time before your device ships — email info@ecuLink.io and we will process it within 30 days. The following refund triggers apply to every pre-order deposit:
- Authorization failure: If Autonomo Inc. has not obtained FCC equipment authorization by March 31, 2027, all deposits are refunded in full within 30 days automatically, to your original payment method, with no action required from you, and neither party has any further obligation.
- Cancellation before shipment: You may cancel your pre-order at any time before your units ship and receive a full refund of your deposit — no fees, no questions asked. See our cancellation policy.
- Material change: If the authorized product materially differs from the product described when you placed your pre-order, you may request a full refund before accepting shipment.
When your device ships, your deposit is credited against your hardware and first month of service and is no longer separately refundable; standard return terms below apply from that point.
No restocking fee ever applies to a pre-order deposit refund.
Return Policy
New Products: Any new hardware product purchase can be returned for a full product refund within 60 days of delivery. A 20% restocking fee will be applied to returns after 60 days with no returns accepted after 90 days. We provide return shipping for domestic and international orders. Please note that shipping charges are non-refundable.
Subscription Renewals: Yearly subscription renewals are non-refundable after 14 days. Monthly subscription renewals are non-refundable.
Non-Refundable Items:
- Custom-configured devices
- Opened software licenses
- Installation services
- Custom development work
Damaged Item/Lost in Shipping Items: In the event of a lost or damaged shipment, we require the customer to open a claim with the shipping carrier. Once the claim is filed with the shipping carrier, please contact customer service by emailing info@ecuLink.io or call +1 234 567 890.
Frequently Asked Questions
How do I Request a Return? To request a return and receive a prepaid shipping label, please contact customer service by emailing info@ecuLink.io or call +1 234 567 890. A Return Authorization (RA) number will be provided which must be included with your return.
How soon will I get my refund? Once you notify customer service that you would like to request a return, an RA Number will be issued and an email including a prepaid return shipping label will be sent within 1 business day. Once the return item(s) are received at ecuLink, we will process them and provide the refund to your original payment method within 2 business days. After the refund is issued, it may take up to 2 weeks for your bank to process the funds to your original payment method.
How do I report a damaged or lost item in shipping? In the event of a damaged or lost shipping item, please contact customer service by emailing info@ecuLink.io or call +1 234 567 890 within 48 hours of the expected delivery date. Photo documentation may be required for damaged items.
Contact Information
For any questions about our refund policy, please reach out to us:
- Email: info@ecuLink.io
- Phone: +1 234 567 890
- Address: Houston, TX 77007